Condico Privacy Policy

Condico Corporation (“Condico”) recognizes the importance of protecting personal information and an individual’s right to privacy. This policy outlines the framework of Condico’s policies and procedures regarding its collection, use, retention and disclosure of personal information in respect of its customers and others. This Privacy Policy does not apply to personal information about employment candidates or our employees, partners, or contracted staff, which is dealt with separately. Our privacy policies and procedures only apply to personal information about identifiable individuals. They do not apply to business information. Personal information does not include the name, title, business address or telephone number of an employee of an organization. In the context of this policy, the term “customers” includes all current, former and prospective customers.

Our privacy policies and procedures only apply to personal information about identifiable individuals. They do not apply to business information. Personal information does not include the name, title, business address or telephone number of an employee of an organization. In the context of this policy, the term “customers” includes all current, former and prospective customers.

I. Why Do We Collect Personal Information?

Generally, we collect personal information in order to provide the services of our app to our clients, to administer client accounts, to establish and manage client relationships and other commercial relationships, and to comply with regulatory requirements. We also collect personal information to evaluate client satisfaction.

II. What Personal Information Do We Collect?
1. contact information

2. information relating to a customer’s dispute described in the app

3. information that you have consented to us collecting, or information that we are otherwise permitted by law to collect.

III. How Do We Collect Your Personal Information?

We collect your personal information only by lawful and fair means and only with your consent or as required or permitted by law. Whenever possible and appropriate, we collect your personal information from you directly or from persons whom you have requested to provide us with information.

IV. How Do We Use Your Information?

We may use your personal information for the following purposes:

1. to provide the services related to our dispute resolution app

2. to administer customer accounts

3. to fulfill our obligations

4. to manage our business, including fulfilling contractual obligations and auditing our operations

5. to detect and prevent negligence, fraud and theft

6. to evaluate customer satisfaction

7. to provide you with marketing and other information about our services

V. Disclosure of Your Personal Information

Condico will only disclose your personal information for purposes related to its providing services to you, or with your express consent, or if required or authorized by law. In addition, we may disclose your personal information to third parties if we merge or reorganize. We may disclose your personal information before and after a transaction. However, if the transaction is completed, we will require the third party to provide a comparable level of protection for your personal information. If the transaction is not completed, we will require the third party to destroy securely, or to return to us, any records containing your personal information.

VI. Consent

We may obtain your consent to our collection, use and disclosure of your personal information either expressly, for stated purposes, or impliedly when the purposes are indicated by the relevant circumstances or follow logically from other stated purposes. By providing us with personal information, you consent to the collection, use and disclosure of information relating to providing our services, managing our relationship with you, administering our business and as permitted or required by law, in accordance with this Privacy Policy. We will seek your consent as required by law before using personal information for any purpose beyond the scope of your original consent. You may withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice. Please note, however, that withdrawing consent may affect our ability to serve you and maintain our relationship. For example, if you no longer wish to receive our publications or receive information about our services, including by email, please send an e-mail message to: info@myCondico.com with the subject line “unsubscribe”, or contact us in any of the ways listed below under “Questions or Concerns”.

VII. Updating Information

Please inform us if any of your information changes so that we can make any necessary changes.

VII. Security of Your Personal Information

We have policies and procedures in place to protect your personal information from loss, unauthorized access, modification or disclosure. In addition, we operate out of secure premises and have implemented technological safeguards including security software, passwords and firewalls to prevent unauthorized computer access. Please note that no method of transmitting or storing information is completely secure. While we take appropriate measures to protect your personal information, there is always a risk that it may be lost, intercepted or misused. We may exchange electronic versions of documents and e-mails with you using commercially available software that is vulnerable to attack by viruses and other destructive electronic programs. We cannot guarantee that all communications and documents sent via e-mail will always be received, or that such communications and documents will always be virus free. We make no warranty with respect to the integrity of any electronic communications between us and you or with respect to the security of any such communication and you consent to our exchange of electronic communications, including confidential documents, unencrypted.

VIII. Storage of Your Personal Information

Your personal information is stored at the offices of our service providers which we understand to be secure to the highest levels of security for server providers to normal business.

VII. Information Transferred to Service Providers

When we transfer your personal information to a third party to provide administrative and other services, we use appropriate measures to ensure that the third party will only use your personal information to perform the services we have specified. The global nature of our business sometimes requires us to use administrative service providers who may be located in the United States or elsewhere outside of Canada. Accordingly, your personal information may be transferred outside of Canada and if so, will be subject to the legal requirements of the applicable foreign jurisdictions, including local requirements to disclose information to courts, law enforcement and national security authorities. If you wish to obtain more information about our policies and procedures relating to our transferring and processing information outside of Canada, please contact us at info@mycondico.com.

VII. Access to Your Personal Information

You may ask for access to any information that we hold about you. You also may ask how we collected the information, how we are using it, and to whom we have disclosed it. Your request for access must be in writing, and should be sent to info@mycondico.com. We will acknowledge your request in writing. We may request that you provide us with information to allow us to confirm your identity before providing you with the information that you have requested. Access will generally be provided free of charge; however, if you request that information be copied or transmitted, we may charge a reasonable fee. We will notify you of the amount of the charge in advance, and provide you with an opportunity to withdraw your request. We will provide you with access to your information within 30 days of our receipt of your request, or provide written notice that additional time is required to comply with your request. In certain circumstances we may be unable to provide access to some or all of the information that we hold about you. If we are unable or not permitted by law to provide you with access, we will provide you with an explanation and indicate further steps which are available to you.

IX. Additional terms applicable to data subjects in the European Union

If you are in the European Union, please note that this section applies to our processing of your personal data in addition to the other terms of this Privacy Policy. Any reference to “personal information” in this Privacy Policy should be understood as referring to “personal data”, defined under the General Data Protection Regulation (“GDPR”) as “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”. Condico collects personal data about you. Condico as data controller processes your personal data in compliance with the requirements of the GDPR, as amended from time to time.

X. Legal bases upon which we process your Personal Data

We only process your personal data:

1. with your consent;

2. for performing the services you have requested from us or, upon your request, to take the steps necessary to provide you with such services; or

3. in the furtherance of our legitimate interests in maintaining business relationships and communicating with you as a business contact, about Condico’s activities and services. We consider that our legitimate interests are in compliance with the GDPR and your legal rights and freedoms. You have the right to object to any of this processing and, if you want to, please contact info@mycondico.com.

XI. Retention of your personal information

We only retain your personal data for as long as necessary to fulfill the purposes identified in this Privacy Policy or as long as required for our legal or business purposes.

XX. Additional data subject rights

In addition to the rights described above under “Access to Your Personal Information”, you may in some cases ask us to delete your personal data. You can also object to certain personal data about you being processed and request that processing of your personal data be limited. Please note that the limitation or deletion of your personal data may mean we will be unable to provide the services described above. You also have the right to receive your personal data in a machine-readable format and have the data transferred to another party responsible for data processing. If you disagree with how we process your Personal Data, you are also entitled to report this to the competent supervisory authorities in the European Union.

XXX. Changes to this Privacy Policy

We regularly review our privacy policies and procedures. Therefore, we may amend this Privacy Policy from time to time. The most current version of our Privacy Policy will be posted on our website at https://www.mycondico.com. Regardless of any changes we make to our Privacy Policy, we will only use your personal information in accordance with the version of the Privacy Policy in place at the time you provided your information, or as otherwise required or permitted by law, unless you have given your express consent for us to do otherwise.

XL. Questions or Concerns

If you have any questions or concerns or wish to obtain further information about our personal information policies and procedures, or if you wish to access your personal information or change any consent regarding our use or disclosure of your personal information, please contact our Privacy Officer at the address set out below. We will treat all privacy concerns seriously. We will investigate any concern and seek to resolve it within a reasonable time.

14 Fairleigh Crescent
Toronto, ON
M6C 3R8
416-799-4606
info@mycondico.com
This Privacy Policy was updated on: September 2024